Terms of Service

These terms are an agreement between you, the merchant installing the app (“you”), and Reliova Commerce, based in India, as the operator of PriceWave (“we”, “us”). By installing or using PriceWave you accept these terms. If you do not accept them, uninstall the app.

1. What the app does

PriceWave schedules and writes product prices in your Shopify store according to the campaigns you configure. It is a tool that carries out your instructions. It does not decide your pricing strategy, and it does not review whether the prices you choose are wise or lawful.

No legal advice. PriceWave is software. Nothing in the app, documentation, marketing materials, simulations, alerts, or support communications is legal advice. We do not warrant that any configuration, recommendation, simulation result, or automated write complies with any law. If you need legal advice about pricing in your markets, consult your own counsel.

2. Your responsibilities

• The prices are yours. You are responsible for every price, percentage, floor, ceiling, budget cap and schedule you configure, and for the prices that result from them.
• Legal and regulatory compliance is yours. You are solely responsible for determining whether any price, price change, schedule, frequency, promotion, discount, display, reference or “was” price, unit price, or automated pricing strategy is lawful in every jurisdiction in which you sell or advertise. That includes, without limitation, consumer-protection and advertising rules; price-gouging and emergency pricing rules; competition and antitrust rules; sector- or product-specific regulations; licensing, permit, and disclosure requirements; and rules on how often or by what method prices may be changed. We do not determine, and the app does not decide, whether a particular pricing action is permitted.
• No transfer of responsibility. Installing or using PriceWave does not transfer any of your legal, regulatory, or compliance obligations to us. You remain responsible for all consequences of your pricing decisions, including claims by customers, competitors, platforms, payment providers, or regulators.
• Independent review. Where appropriate, you must independently review and verify proposed, recommended, simulated, scheduled, or automated price changes before they go live. Features such as floors, simulators, watchdogs, product shields, and budget caps are operational tools, not legal clearance.
• Authority and licenses. You confirm you have all authority, licenses, approvals, and permissions needed to change prices in the store where you install the app, and that you accept these terms on behalf of that store’s owner.
• Price writes are real. Every price the app writes is a live change visible to shoppers immediately. Test mode exists so you can rehearse against draft, archived or unlisted products before running a campaign on something you sell.
• Uninstall does not reliably restore prices. Before uninstalling, complete or stop every active sequence. Shopify typically invalidates our Admin API access as soon as the app is removed, so we often cannot call your store afterward. We may attempt a best-effort restore if a brief window remains; we do not promise that uninstall restores prices. Prices already written may stay until you change them in Shopify. After uninstall we stop all jobs and make no further writes.
• Keep one hand on the wheel. Changing a price from the Shopify admin, or through another app, while a campaign is running can put that campaign out of step with your store. Where your plan includes it we detect this and alert you, but resolving it is your decision and your action.

3. What the app does not promise

Please read this section carefully. It describes real limits of the product, not boilerplate.

• Simulations and projections are illustrative, not forecasts. Figures shown in the simulator, in projected discount spend and in any estimate of revenue or units assume a number of units sold per step. They are a planning aid with a deliberate safety margin, not a prediction of what your store will sell, earn or save. Do not treat them as financial advice.
• Price floors bind the price we write, not the price a shopper pays. A floor stops the app from writing a price below the level you set. It cannot stop a discount code, an automatic discount, a market-specific price rule, a currency conversion or another app from taking a final checkout price lower than that floor.
• Monitoring covers active campaigns. The stuck-price watchdog and external-change detection watch campaigns that are currently running. They do not watch drafts or campaigns that are merely scheduled. Some monitoring and safety features are available only on paid plans, as shown on the pricing page.
• We depend on Shopify. The app works through Shopify’s Admin API and Shopify’s webhooks. If Shopify is unavailable, rate-limits our requests, or delivers a notification late or not at all, a step can be delayed or a change can be detected late. We cannot guarantee that a price is written at an exact second, and we are not liable for Shopify’s own failures or outages.
• No commercial guarantee. We do not promise that using PriceWave will increase your sales, revenue, conversion rate, margin or profit, or that it will avoid losses.
• No guarantee of legal compliance. We do not guarantee that a proposed, recommended, scheduled, simulated, or automated price change is lawful, or that using the app will keep your store compliant with any pricing, advertising, consumer-protection, competition, or sector rule.
• The app is provided “as is”. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

4. Plans, limits and features

PriceWave is sold on monthly plans. Each plan sets how many campaigns you may run at once, how long audit history is kept, and which features are available. The current plans, prices, limits and feature availability are shown on the PriceWave pricing page and in the Shopify App Store listing, which are the authoritative source; they are not repeated here so that this document cannot fall out of date.

We may add, change or withdraw features. If we withdraw a feature that materially affects a plan you are paying for, we will tell you in advance inside the app.

5. Billing

• All charges are made through Shopify Billing and appear on your Shopify invoice. We never see or handle your card details. You approve each charge on Shopify’s own confirmation page.
• Subscriptions are monthly and renew automatically until cancelled.
• If a subscription lapses — for example a charge is declined, or the subscription leaves the active state — campaigns already running continue to completion so your store is not left mid-campaign, but any new action is limited to free-plan limits and paid features stop being available until billing is healthy again.
• Price changes. We may change plan prices. If we do, the price you are already paying is kept for as long as you stay on your current plan; the new price applies if you change plans. We will tell you before a price change takes effect.
• Promotional codes are single-use per store, non-transferable, have no cash value, and may be withdrawn at any time before they are redeemed.
• Currency. Charges are made in US dollars. Figures shown elsewhere in the app in your store’s currency are for your convenience and are not a currency conversion of the charge.

6. Cancellation and refunds

• You may cancel at any time by downgrading your plan or uninstalling the app.
• Amounts already invoiced by Shopify are non-refundable, and refunds for app charges are handled under Shopify’s billing terms rather than by us. If you believe you were charged in error, write to privacy@reliovacommerce.com and we will look into it and, where we agree, ask Shopify to correct it.

7. Acceptable use

You must not:

• reverse engineer, decompile or attempt to extract the source code of the app, except to the extent that law expressly permits;
• resell, sublicense, rent or white-label the app or access to it;
• access the app other than through its own interface, or place automated load on it beyond normal use;
• use the app to implement pricing that is deceptive, fraudulent or unlawful, or to circumvent a rule of Shopify, a payment provider or a marketplace;
• use the app to implement pricing that violates applicable law in any market you sell to, including rules on pricing frequency, automated pricing, price-gouging, deceptive reference pricing, or restricted product categories.

We may suspend or terminate access without refund if you breach this section, if your account is used to harm the service or other merchants, or if amounts owed are unpaid.

8. Intellectual property

We own the app, its source code, design and documentation, and nothing in these terms transfers any of that to you. You own your store’s data. Installing the app grants us only the permission needed to operate the features you use, as described in the Privacy Policy. You grant us no right to use your name or logo publicly without your consent.

9. Limitation of liability

To the fullest extent permitted by law:

• Neither party is liable for any indirect, incidental, special or consequential loss, or for lost profits, revenue, sales, goodwill, or loss or corruption of data, even if such loss was foreseeable.
• Our total aggregate liability arising out of or relating to the App, Services, or these Terms, on any basis, is limited to the total amount you actually paid us for the Services during the twelve (12) months immediately preceding the event giving rise to the claim. This is a cap on our maximum liability and does not create any obligation to refund or reimburse fees already paid, except where expressly required by these Terms or applicable law.
• Without limiting the above, we are not liable for losses arising from your decision to change prices (including daily, weekly, multiple times per day, or automatically), from your choice of prices or promotions, or from any claim that your pricing was unlawful, unfair, anti-competitive, or non-compliant in any jurisdiction — except to the extent such liability cannot lawfully be excluded.
• Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or wilful misconduct.

10. Indemnity

You will defend, indemnify, and hold harmless Reliova Commerce and its operators, officers, and agents against claims, investigations, fines (to the extent transferable), losses, and reasonable legal costs arising from: (a) the prices, schedules, frequencies, promotions, discounts, or displays you configure or cause the app to write; (b) your use of automated or high-frequency price changes; (c) your breach of these terms or of any law applicable to your store, products, customers, or pricing; and (d) claims by shoppers, competitors, platforms, or regulators related to your pricing — except to the extent caused by our wilful misconduct or fraud.

11. Data protection

Our handling of data is described in the Privacy Policy, which is incorporated into these terms by reference. Merchants who require a signed data processing agreement may request one at privacy@reliovacommerce.com. Uninstalling the app ends our ability to act on your store: Shopify typically invalidates the access token immediately. We may attempt a best-effort price restore if still authorized; we do not guarantee restore on uninstall. We then stop all jobs. Your store’s data held by us is deleted when Shopify sends the shop redaction request, approximately 48 hours later.

12. Term and termination

These terms apply for as long as the app is installed. Either party may terminate at any time: you by uninstalling, us by written notice to the store’s contact address, or immediately in the case of a breach of section 7. Sections 8, 9, 10, 11, 14 and 15 survive termination.

13. Changes to these terms

We may update these terms. Material changes will be notified inside the app before they take effect, and the effective date above will be updated. Continuing to use the app after that means you accept the updated terms.

14. Governing law and disputes

These terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute arising out of them. Nothing in this section removes any right you have to bring a claim in your own country of residence where the law gives you that right and it cannot be waived by agreement. Before starting a formal claim, both parties agree to raise the issue in writing to the other and allow 30 days to resolve it — write to privacy@reliovacommerce.com.

15. General

• If a provision is found unenforceable, the rest of the terms remain in force.
• Our failure to enforce a provision is not a waiver of it.
• You may not assign these terms without our consent; we may assign them as part of a transfer of the app or the business operating it.
• These terms, together with the Privacy Policy, are the entire agreement between us about the app.

Contact

PriceWave, operated by Reliova Commerce (India) — privacy@reliovacommerce.com. See also our Privacy Policy.